Frequently Asked Questions
Everything you need to know about your Eleventy Milano tech experience.
What is the standard shipping time for premium electronics?
We offer expedited shipping across Europe and North America. Typically, orders are processed within 24 hours and delivered within 3-5 business days via our premium courier partners.
Do your products come with a manufacturer's warranty?
Yes, all Eleventy Milano electronic devices include a comprehensive 24-month international warranty that covers hardware defects and technical malfunctions.
What is your return policy for opened electronic items?
We offer a 30-day return window. Please ensure the device is restored to factory settings and returned in its original packaging with all included accessories to qualify for a full refund.
Are international power adapters included in the box?
Our products are shipped with regional power plugs based on your shipping address. If you require a specific adapter type, please contact our support team immediately after placing your order.
How can I track the status of my high-value shipment?
Once your order is dispatched, you will receive a secure tracking link via email. For high-value items, a signature is required upon delivery to ensure your technology arrives safely.
Which payment methods do you accept for secure transactions?
We accept all major credit cards, PayPal, Apple Pay, and encrypted cryptocurrency payments to ensure the highest level of security for your electronic purchases.